Refund & Returns Policy

We will issue refunds for orders that are defective, e.g. misprints, receiving the wrong color or size, or holes in the garment. Please email sh**@*********on.com to let us know of the problem, and we’ll discuss the return process. We will review the request and determine if a refund or exchange will be given. Refund/exchange requests must be made within 30 days of purchase. Refunds will be processed as soon as the defective item(s) are received.

No refunds will be given for mistakes made outside of our control. This includes, but is not limited to, ordering an incorrect item, size, style, or color. Please review your order before you finish checkout to avoid any issues. 

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

To complete your return, we require a receipt or proof of purchase.

Non-Returnable Items

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Partial Refunds

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Questions?

If you have any questions related to refunds and returns, please feel free to contact us at sh**@*********on.com.